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Customer Service Story – Jet Blue Airlines
One very important ingredient for a great customer service story is an employee who does something for a customer, not because they had to, but simply because it felt like the best thing to do. Another...
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7 Ways To Give Your Users A Seamless Customer Experience – Joel Syder
In the competitive world of modern business, user experience is king. In fact, customers will quite often give more importance to their experience over price. So what does that tell you? That providing...
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The 14 Amazing Leadership Principles of Amazon [Infographic]
In September 2018, Amazon got global recognition for being the first brand to be valued at over 1 trillion dollars. Within a time frame of about two decades, Amazon grew from being a bookseller, to a...
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Customer Experience Trends in Healthcare Industry – Mary Walton
The customer-brand relationship has evolved, thanks to an increasing marketing sea-change known as liquid expectations. The term came into view as the customer experience in industries, such as travel...
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5 Ways to Level Up Your Customer Feedback Program – Justin Osborne
When American Express conducted a survey in an attempt to improve the quality of their customer service, they found that 86 percent of their clients are willing to pay more expensive services if the...
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8 Tips for Writing Great Customer Service Emails – Aimee Laurence
Even though as a business you might send hundreds of customer service emails every day, for every customer that’s the one email they’ll receive from your company. Because it’s one of their few...
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How Healthy Employees and Customer Experience Are Connected
Being healthy has a different definition for everyone. But we think that keeping a good balance of being physically well and being happy is important in life and work! You may have never thought about...
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Why Sexual Harassment is a Customer Service Issue – Jeff Toister
Bryce (not his real name) dreaded coming to work. A regular customer frequently complimented Bryce on his appearance and made sexually suggestive comments. It made Bryce feel so uncomfortable he went...
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How Your Website Can Establish Trust With Consumers – Janine Morgan
In just about any business these days, the website serves as the consumer’s point of entry. Not only is it in a literal sense the first thing a prospective customer might see, but it’s also where first...
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The Power of Online Reputation for Brands
In today’s online world, perception is everything. A brand’s reputation can make or break its ability to attract new customers, retain existing ones, and stay ahead of negative news cycles. Online...
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Paying Attention to Service Pays Off – John Tschohl
The newsletter Quality Assurance Report states that only when a company knows exactly what kind of service its customers expect, delivers on those expectations 100 percent of the time, at a price that...
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Understanding The Value Of (And Increasing The Volume Of) Customer Reviews –...
So much of contemporary business is conducted on the internet. It’s a reality of the 21st century that the internet is a key resource for businesses and it’s where people go shopping, a large majority...
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6 Essential Communication Tools for the Modern Workplace – Justin Osbourne
The performance of a modern workplace is defined by the employees, strategies, and tools it leverages. Nowadays, every successful company takes advantage of digital resources in order to thrive. As an...
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How The Fourth Industrial Revolution Is Influencing Customer Service
The world has gone through several industrial revolutions starting with the first industrial revolution in the 1700s which ushered in mechanical production and steam power, followed by the 2nd...
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Is Your Social Media Customer Service Helping or Hurting Your Customer...
Customer service is getting harder and more complex year after year. As the number of communication channels keeps growing steadily, businesses have to stay alert and embrace each mechanism that can...
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Customer Service Story – Carrabba’s Italian Grill
A story about good customer service story is an easy way to get inspired and learn about real life steps other professionals all over the globe took turning their customers in raving advocates. In this...
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The Magic in Service Recovery – John Tschohl
It’s simple and not many companies practice the magic of Service Recovery. The magic in service recovery occurs when a frontline employee solves a customer’s problem and does so in 60 seconds or less....
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How Uber and Airbnb Attracted Their First 1,000 Customers – Justin Osborne
New emerging businesses often times struggle to find their first set of customers, especially in a shared community and network such as ours (that launches platforms on the treadmill). Not many...
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13 Advanced Strategies For Retaining More Customers
The average customer today is constantly being harrassed by offers of products and services from different brands both online and offline. As a result of this, customers are getting smarter and more...
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Top Challenges Market Research Industry Needs to Tackle
The market research industry has overcome a dramatic change in recent years and experts predict a real boom in demand for consumer insight starting in 2020. To cope with the increasing expectations,...
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